Frequently Asked Questions
Everything you need to know about your favorite sports gear.
How do I determine the right size for my protective gear?
We provide a detailed sizing chart on every product page. We recommend measuring your circumference with a flexible tape measure to ensure a snug and secure fit for maximum safety.
What is your return policy for sports equipment?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for hygiene reasons, certain base layers and mouthguards cannot be returned once opened.
Do you offer international shipping?
Yes, Pro-Tec ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout based on your location and package weight.
Are your helmets and pads certified for professional use?
Absolutely. All Pro-Tec safety gear meets or exceeds industry standards, including CPSC, ASTM, and CE certifications, making them suitable for both casual and professional athletes.
How should I clean and maintain my gear?
We recommend hand washing your pads with mild soap and cold water, then air drying them. Avoid using high heat or machine dryers, as this can degrade the protective foam and elastic.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.